Legal
Refund Policy
Last updated 01 Oct 2026. This document is a template and must be reviewed by qualified legal counsel before launch.
1. Merchant responsibility
Each merchant sets its own refund policy for goods and services. Customers should contact the merchant first.
2. How refunds are processed
Merchants request full or partial refunds from their dashboard. Refunds are reviewed and sent through the original payment method. A refund is complete only when the provider confirms it.
3. Fees
Platform fees on the original transaction are not returned on refunds unless your merchant agreement states otherwise.
4. Timing
Mobile money refunds are typically quicker than card refunds; timing depends on the provider and the customer’s bank.